UX vs. Service Design

Summary: What's the difference between user experience and service design? Or, more to the point, how does good service design support a good user experience?

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UX vs. Service Design

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Sarah Gibbons is a former NN/G employee who worked on teaching, leadership, and design thought leadership. At NN/G Sarah published ground-breaking insights on service design and service blueprinting, design thinking, and artificial intelligence (AI).

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