When Thinking Aloud Fails

Summary: To understand the needs of work-domain experts, use retrospective testing, expert walkthroughs, and interviews instead of think-aloud usability-testing studies.

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When Thinking Aloud Fails

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It's more difficult to conduct usability studies with experienced users than with novices, and the improvements are usually smaller. Still, improving expert performance is often worth the effort.

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Kate Kaplan specializes in applying human-centered design and research practices to enterprise UX challenges. With over 15 years in UX, Kate has extensive experience in both conducting research and helping teams understand and apply user insights to overall business strategy.

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