When to Empathy Map

Summary: Empathy maps can be used to plan for future research studies, capture insights during current user research, and communicate research insights from research that has already been conducted.

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When to Empathy Map

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When to Use Empathy Maps: 3 Options

Empathy maps are a powerful, flexible tool that can be used to plan for future research studies, capture insights during current user research, and communicate research insights from research that has already been conducted to others.

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Kate Kaplan specializes in applying human-centered design and research practices to enterprise UX challenges. With over 15 years in UX, Kate has extensive experience in both conducting research and helping teams understand and apply user insights to overall business strategy.

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