You ≠ User (UX Slogan #1)

Summary: The foundation of user experience is the difference between the people on the design team and the people using the product. You can't ask users to design, but you also can't ask the designers whether their own design will be easy for the target audience to use.

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You Are Not the User: The False-Consensus Effect

Designers, developers, and even UX researchers fall prey to the false-consensus effect, projecting their behaviors and reactions onto users.

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Jakob Nielsen, Ph.D., is a retired principal and co-founder (with Dr. Donald A. Norman) of the Nielsen Norman Group. Jakob established the "discount usability engineering" movement for fast and cheap improvements of user interfaces and invented the heuristic evaluation method.

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