Articles

Anna Kaley

Anna Kaley is the Director of Consulting at NN/G. She brings over 19 years of experience in UX architecture, digital strategy, UX writing, content strategy, design, and user experience consulting.

Articles and Videos

  • Intranet Usability Guidelines: New Findings From 57 Intranets

    Updated intranet guidelines feature enhanced content practices by teams, refined search design to meet elevated expectations, task-oriented navigation, and standardized design elements for visual consistency.

  • AI on Intranets: 5 Valuable Features

    NN/g’s 2023 Intranet Design Annual winners used AI for chatbots, tool recommendations, career guides, virtual assistants, and personalized communications to boost productivity.

  • User Feedback: 5 Guidelines

    Follow these five guidelines to enhance both the quantity and quality of feedback received from your users.

  • Organizing UX Feedback

    Use an Action, Persuade, Clarify framework to efficiently organize feedback on UX work.

  • AI Intranet Features: Current and Future

    Using AI on an intranet can boost employee productivity, support career growth, and create a more tailored employee experience.

  • UX in Design Sprints

    Learn how UX practitioners can lead in Design Sprints, especially with mapping, sketching, prototyping, and user research to enhance collaborative problem-solving.

  • UX in SAFe

    Learn 5 tips for how UX professionals can navigate and excel within the SAFe Agile framework.

  • Lean UX & Agile: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos to learn about how UX fits into Lean and Agile ways of working.

  • The 10 Best Intranets of 2023: Trends in Design and Process

    Noteworthy highlights from Intranet Design Annual winners in 2023 include supporting the return to work and hybrid working, fostering employee growth and development, utilizing AI effectively, and minimizing the need for employees to leave the intranet to access additional tools.

  • Discovery in Agile

    Scale discovery activities in agile projects; don't skip them. Five tips for ensuring the continuation of discovery research, regardless of the length of your sprints.