Anna Kaley is the Director of Consulting at NN/G. She brings over 19 years of experience in UX architecture, digital strategy, UX writing, content strategy, design, and user experience consulting.
Measure your intranet's effectiveness with strategic metrics for usage patterns, employee engagement, and satisfaction ratings. Improve your organization through insightful intranet analysis.
Structured content allows for flexible information presentation across channels. It supports consistency, efficient content operations, and adaptability with UI design changes.
CSD matrices organize project information by Certainties, Suppositions, and Doubts. Use the framework to make decisions, form hypotheses, and address unknowns in discovery. (Credit: Tennyson Pinheiro, Luis Alt and the team at Livework São Paulo.)
Content standards in design systems support a holistically consistent user experience and efficient collaboration between writers, content, and UI designers.
The input gathered from intranet feedback tools helps to enhance the content, personalize the experience, and signal the need for more in-depth research to keep the intranet employee-centered.
