Tim Neusesser is a guest instructor at Nielsen Norman Group. With a strong business background, his fields of expertise include strategy, management, and analytics.
When humans interact with computers, mistakes and misunderstandings are inevitable. In these situations, good error messages are a vital tool to avoid frustrations and provide a satisfying user experience.
Design teams can face challenges caused by their organization's low UX maturity. This is a short guide of 10 communication activities to increase your organization's UX maturity and eliminate or decrease these common challenges.
Data on what works well or poorly on other sites saves you from implementing useless features and guides UX investments to features that your users need.
Mobile-first web designs cause significant usability issues when viewed on desktop. Content becomes overly dispersed across long scrolling pages with expansive white space and enlarged images and fonts, making it difficult for users to consume and understand the information.
Identify UX problems with error messages consistently and effectively using a scoring rubric based on established usability best practices for error messages.
