Choice Overload Impedes User Decision-Making

Summary: Too many offerings (e.g., products or services) on a website make it harder for users to make a decision due to analysis paralysis. Alternatively, too many options can also cause users to hastily make a decision and later regret their choice due to buyer's remorse.

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Simplicity Wins over Abundance of Choice

As the number of choices increases, so does the effort required to collect information and make good decisions. Featuritis can be an exhausting disease for users.

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Alita Kendrick is a mixed-methods Senior UX Researcher specializing in strategic research for AI and applied machine learning.

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