The Design Tool Does Not Make the Designer

Summary: There are many design tools, and new ones come out all the time. Finding a single tool to do the job is not likely, so focus instead on understanding core design principles and adapting your process to best fit a particular task.

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Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.

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