Facilitation 101

Summary: The facilitator of a UX workshop, meeting, or other team activity anywhere in the design process has the job of enhancing the group's performance by optimizing the process through structure, activity, and guidance.

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Facilitation 101

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Workshop Facilitation 101

By following a set of simple facilitation principles and using standard tools and activities, anybody can grow into a confident workshop facilitator.

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Sarah Gibbons is a former NN/G employee. At NN/G she worked on design and management; taught Live Online Training; and created articles and YouTube videos on various topics, such as service design and design thinking.

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