How Things Really Get Done in UX: The Informal Organization
Summary: UX professionals often do new things and work in untraditional ways. If only considering a company's official org chart, they may fail. The informal organization can be more important for getting UX done.
Kara Pernice is President and CEO of Nielsen Norman Group. She began pioneering UX in the early 1990's, and now uses her vast experience to lead NN/g in its next exciting phase.
