Intelligent Assistants: Where We Are and Where We Should Be

Summary: Are Siri, Alexa, and Google Assistant truly intelligent? While they do have some "intelligent" features, they are still far from what people expect such an intelligent assistant to do.

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Intelligent Assistants: Where We Are and Where We Should Be

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Intelligent Assistants Have Poor Usability: A User Study of Alexa, Google Assistant, and Siri

Usability testing finds that both voice-only and screen-based intelligent assistants work well only for very limited, simple queries that have fairly simple, short answers. Users have difficulty with anything else.

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Raluca Budiu is Senior Director, Data Strategy, at Nielsen Norman Group, where she uses her data-analysis expertise to drive strategic decisions. She also serves as editor for the articles published on NNgroup.com. Raluca has coauthored many NN/g reports, as well as the book Mobile Usability. She holds a Ph.D. from Carnegie Mellon University.

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