Responding to Unhelpful Design Feedback

Summary: In UX design meetings, critiques are sometimes based on hypothetical scenarios and pseudoevidence: not actual user problems, but something that *might* happen.

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Responding to Unhelpful Design Feedback

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Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.

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