UX Risk Statements to Influence Stakeholders

Summary: UX professionals can use UX risk statements to structure their communication, negotiate with the business, and advocate for or against particular activities or approaches.

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Design Risks: How to Assess, Mitigate, and Manage Them

The risk-management process enables teams to assess risks during the design process in order to reduce harm to users and to the organization. Risk mitigation involves systematically reducing the likelihood or the impact of a risk.

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Sara Paul is an Experience Specialist with Nielsen Norman Group. She applies UX methodologies to enterprise product development and conducts international user research.

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