When and Why UX Practitioners Use Service Blueprints
Summary: We asked 97 UX practitioners how and why they use service blueprints. Here's what they said.
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Service Blueprinting in Practice: Who, When, What
UX practitioners associate the term “service blueprinting” with an artifact, framework, or collaborative tool. Those surveyed used service blueprints early on or near the end of the product-design lifecycle.
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