Most Important Skill Required for UX Professionals

Summary: What do successful user experience professionals have in common? Empathy. It’s the ability to understand the perspective and motivations of other people.

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  • Kathryn Whitenton

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Most Important Skill Required for UX Professionals

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Kathryn Whitenton is a former NN/G employee who worked with clients to evaluate the user experience and information architecture of websites in a variety of industries including technology, telecommunications, and media, as well as corporate intranets. She conducted usability research, eyetracking user research, and studies of users on mobile devices in the United States, Europe, Asia, and Australia. Her user studies included general audiences as well as specific consumer types, business segments, children, and seniors.

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