Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb for UX and not specific usability guidelines.
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.
Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.
User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about users’ perceptions of your design, not about its usability.
User journeys and user flows both describe processes users go through in order to accomplish their goals, but they differ in scope, purpose, and format.
iOS 26’s visual language obscures content instead of letting it take the spotlight. New (but not always better) design patterns replace established conventions.
Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford.
In a card-sorting study, users organize topics into groups. Use this research method to create an information architecture that suits your users' expectations.
Still challenged by the global pandemic but unwavering, intranet-design teams committed to accessibility and inclusion. Empathy and logic prevailed, resulting in winning intranets that are accepting and supportive of all employees equally.
In a focus group, a facilitator solicits feedback from a small group of people. While insufficient as a standalone research method, data from a focus group still has value.
Grids help designers create cohesive layouts, allowing end users to easily scan and use interfaces. A good grid adapts to various screen sizes and orientations, ensuring consistency across platforms.
To help you know when to use which user-research method, 20 methods are mapped across 3 dimensions and over time within a typical product-development process.
Prospective university students are selective when applying to schools. They share many of the same questions and expect communications to be personalized.
The 2022 Intranet Design Annual winning teams were small relative to the size of their organizations, yet they produced excellent designs quickly. Teams continued to partner with outside consultants for support in development, project management, design, research, and other areas. A wide variety of industries from only four countries were represented this year.