Content Strategy Articles & Videos

  • UX Writing: FAQs from Practitioners

    Get answers to frequently asked questions about UX writing from attendees of NN/G’s Writing Compelling Digital Copy course.

  • Content Strategy: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos to develop processes, standards, and strategies for effective content.

  • Content Strategy vs. UX Writing

    Content strategy focuses on content-related processes, while UX writing shapes user experiences through text. The two disciplines work in harmony.

  • UX Writing: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos to learn how to write information that aligns with users’ needs.

  • Content Standards in Design Systems

    Content standards in design systems support a holistically consistent user experience and efficient collaboration between writers, content, and UI designers.

  • Information Architecture vs. Sitemaps

    Information architecture is the practice of structuring and organizing content on your site. Sitemaps are visualization tools used predominantly for planning.

  • Three Pillars of User Delight

    Delight can be experienced viscerally, behaviorally, and reflectively. A great design is supported by all three of these pillars and is best evaluated with specific research methods.

  • Content Strategy 101

    A content strategy is a high-level plan that guides the intentional creation and maintenance of information in a digital product.

  • Intranet & Enterprise Design: Study Guide

    Unsure where to begin? Use this collection of links to our articles and videos to learn about intranets and enterprise to help you derive an excellent design.

  • Social Media UX: 3 Research Insights

    Companies should experiment with interactive social media content types, include relevant calls to action in posts, and avoid posting too frequently.

  • How to Test Content with Users

    When evaluating content, pay extra attention to whom you recruit. Closely tailor tasks to your participants and get comfortable with silence.

  • Content Inventory and Auditing 101

    A content inventory and audit are two important activities to complete before developing a strategy to improve your digital content. Conduct them together to set your content up for success.

  • COVID-19 Content on Your Intranet

    Interviews with intranet designers show that intranets are responding to COVID-19 with frequent updates, information about staying healthy, and tools to aid virtual work.

  • Content Management on Intranets: Centralized, Distributed, and Hybrid Models

    Three different content-management models enforce who creates, owns, and publishes intranet content.

  • Unbridged Knowledge Gaps Hurt UX

    Many websites fail to provide the right information for research-based tasks, requiring unnecessary effort for users to piece together various information sources manually.

  • The Dangers of Overpersonalization

    Too much personalization leads to homogeneous experiences for users and can generate content fatigue and lack of diversity.

  • The Talking-Head Video 2.0: Findings from Eyetracking Research

    Even a talking-head video can keep people engaged. Take advantage of residual fixations upon scene changes; vary the facial expression, subject position, and even camera angle to reawaken the user’s attention.

  • Anchors OK? Re-Assessing In-Page Links

    While jump links have caused problems in the past, they can successfully be used to move users down long pages and directly to content, on any screen size.

  • Writing Digital Copy for Domain Experts

    These tips for writing web content for specialized audiences will help you sound authoritative and bolster your credibility. Professionals want content that is easy to scan, factual, and verifiable.

  • Microcontent: A Few Small Words Have a Mega Impact on Business

    Well-written, short text fragments presented out of supporting context can provide valuable information and nudge web users toward a desired action.