82% of UX professionals collaborate with other team members to produce deliverables. Ideation workshops and “four-eyes” reviews occur frequently, both in-person and remotely. In addition, the roles and contributions of collaborators vary widely.
Low-fidelity user testing of several iterations of Mozilla’s Support website quickly showed which user-interface elements worked best for Firefox users.
UX teams are responsible for creating desirable experiences for users. Yet many organizations fail to include users in the development process. Without customer input, organizations risk creating interfaces that fail.
Design charrettes inspire design sketches and ideas, include more people in the design process, explore and expose goals and objectives of colleagues in multiple functional roles, and drive off designer’s block.
What's worth the most: field studies or user tests? Depends on your company's usability maturity, but user testing is the safe bet if you can do only one thing.
An organization that reaches the 'managed UX' stage still has far to go to reach UX nirvana. Attaining these higher maturity levels requires many years of effort.
As their UX approach matures, organizations typically progress through the same sequence of stages, from initial hostility to widespread reliance on user research.