UX Mapping Methods: When to Use Which

Summary: UX mappings are visual representations that depict different processes and have different goals, yet they all build common ground within an organization.

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UX Mapping Methods: When to Use Which

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UX Mapping Methods Compared: A Cheat Sheet

Empathy maps, customer journey maps, experience maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization.

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Sarah Gibbons is a former NN/G employee. At NN/G she worked on design and management; taught Live Online Training; and created articles and YouTube videos on various topics, such as service design and design thinking.

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