Kara Pernice is President and CEO of Nielsen Norman Group. She began pioneering UX in the early 1990's, and now uses her vast experience to lead NN/g in its next exciting phase.
Unsure where to begin? Use this collection of links to our articles and videos to learn about intranets and enterprise to help you derive an excellent design.
UX professionals often do new things and work in untraditional ways. If only considering a company's official org chart, they may fail. The informal organization can be more important for getting UX done.
The field of research operations (ResearchOps) has garnered attention in recent years, but dedicated roles in organizations are uncommon and resources are scarce today.
Both UX workshops and usability tests benefit when facilitators are focused on goals, follow a meeting guide yet are open to improvisation, encourage participants to act, and don’t talk too much.
Our UX-maturity model has 6 stages that cover processes, design, research, leadership support, and longevity of UX. Use our quiz to get an idea of your organization’s UX maturity.
If users don't use your search a lot, it's often because the search user interface is poorly designed. Here are the top guidelines for how to show the search feature on both desktop and mobile.
A survey of people in user experience and product management shows that these professionals disagree on who should be responsible for many key tasks, like doing discoveries and early design.
