Articles

Kate Kaplan

Kate Kaplan specializes in applying human-centered design and research practices to enterprise UX challenges. With over 15 years in UX, Kate has extensive experience in both conducting research and helping teams understand and apply user insights to overall business strategy.

@katewkaplan

Articles and Videos

  • UX Team Staff Size Relative to Development Staff

    We investigated current trends in design-team ratios, specifically: What's the typical number of designers and researchers in an organization relative to the number of developers?

  • How to Handle Dominating Participants in UX Workshops: 3 Tactics

    Facilitators can use 3 ascending levels of intervention tactics to maintain positive momentum in groups with participants who monopolize activities and limit diversity of perspectives.

  • The State of Design Teams: Structure, Alignment, and Impact

    A survey of 557 UX and design professionals reveals themes in the structure, size, alignment, and impact of design teams.

  • 3 Steps for Getting Started with DesignOps

    Treat your goal to implement DesignOps like a design problem: Collect evidence that demonstrates where the true design-team challenges lie and align DesignOps efforts accordingly.

  • Typical Designer–to–Developer and Researcher–to–Designer Ratios

    In 2020, the most typical researcher–to–designer–to–developer ratio reported was 1:5:50. Beware, however, of using role ratios alone to measure teams’ maturity or impact.

  • 8 Design Guidelines for Complex Applications

    Despite great diversity in the workflows and end users supported by complex applications, these 8 design guidelines are generally applicable.

  • Myths About Complex App Users

    Three stereotypes explain much resistance to improving the usability of complex applications for domain-specific tasks: that people like the old ways, that they are experts in the existing UI, and that training will make up for bad design. All are misleading.

  • 4 Steps to Getting Started with DesignOps

    To launch a new design operations practice in a company, prioritize and aim for manageable and achievable first steps. Preferably measurable ones that can prove value and form the basis for subsequent steps.

  • Complex Apps 101

    3 tips for designing applications for experts or specialized user groups doing complex domain-specific tasks (often with nonlinear workflows).

  • ResearchOps 101

    The practice of Research Operations (ResearchOps) focuses on processes and measures that support researchers in planning, conducting, and applying quality research at scale.