Articles

Kate Kaplan

Kate Kaplan specializes in applying human-centered design and research practices to enterprise UX challenges. With over 15 years in UX, Kate has extensive experience in both conducting research and helping teams understand and apply user insights to overall business strategy.

@katewkaplan

Articles and Videos

  • Enriched Site-Search Suggestions: Rarely Used

    Enriched search suggestions are expanded content recommendations related to a user’s search query on a website. While they can be useful, they are rarely utilized due to a range of implementation issues.

  • 3 Myths About DesignOps

    Misconceptions stem from a lack of understanding of DesignOps, as well as attempts to pigeonhole it. DesignOps is different from design management, it's not always a specialized role, and it should be structured differently in different organizations.

  • Designing for Long Waits in Applications: 3 Guidelines

    3 guidelines help mitigate the frustrations users often feel during long waits experienced in complex applications.

  • 5 DesignOps Team Structures

    These 5 types of DesignOps team structures illustrate the varied approaches that can support and enable design organizations.

  • DesignOps: 5 Common Team Structures

    The structure of a DesignOps team should be derived from the team’s specific challenges and needs. These types of team structures illustrate the varied approaches that can support and enable DesignOps teams.

  • How to Create a UX-Vision Statement

    Create vision statements using a collaborative, research-backed process to increase team members’ understanding and alignment of UX efforts.

  • ResearchOps: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos to learn about the components of ResearchOps and get started implementing ResearchOps activities.

  • DesignOps: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos to learn about the components of DesignOps and get started implementing DesignOps activities.

  • UX-Maturity Stage 3: Emergent

    A company’s UX efforts at this stage are functional and promising, but inconsistent and inefficient.

  • How to Write a Mission Statement for a UX Team: A Case Study in Design Operations

    Create a team mission statement collaboratively with your team. Make sure everybody understands what a mission statement is and abstract the core purpose and value of your team by identifying themes in stories of value about your team.