Articles

Kate Kaplan

Kate Kaplan specializes in applying human-centered design and research practices to enterprise UX challenges. With over 15 years in UX, Kate has extensive experience in both conducting research and helping teams understand and apply user insights to overall business strategy.

@katewkaplan

Articles and Videos

  • Intentional Silence as a Moderation Technique

    When conducting user interviews or running usability studies, don't rush to talk as soon as the user stops speaking. Deliberately staying silent for longer than it feels comfortable will often prod users into saying more.

  • How to Get Stakeholders to Sketch: A Magic Formula

    Collaborative sketching is a powerful tool for building buy-in for design decisions; however, it can be difficult to get stakeholders comfortable with the idea of drawing in a group setting. These variables help make group sketching more productive and effective with stakeholders.

  • 5 UX Workshops and When to Use Them: A Cheat Sheet

    5 common UX workshops, explained. Learn about 5 UX workshops and how to use them within the design process.

  • How to Get Stakeholders to Sketch: A Magic Formula

    In ideation and many other UX activities, we want to include stakeholders and get them to participate in sketching UI prototypes and other visuals. Here are four tactics to getting everybody to sketch in your UX workshops.

  • DesignOps FAQ: 6 Common Questions About Design Operations

    Because the field is being defined in real time, practitioners often have questions about what Design Operations means, and how to establish DesignOps practices.

  • ResearchOps 101

    How to amplify the value and impact of user research at scale (when doing lots of UX work and the associated research).

  • Where Should UX Report? 3 Common Models for UX Teams and How to Choose Among Them

    Design and user research usually report to either a centralized UX team, a product team, or a hybrid of these. There are clear benefits and drawbacks to each model.

  • How to Create a UX Workshop Agenda

    UX workshops can drive projects forward and build consensus but are only a valuable use of time when the agenda is defined from the goals you want to achieve. Here's a 3-step process for designing a useful workshop agenda in UX projects.

  • DesignOps 101

    DesignOps (Design Operations) is a system for amplifying user experience design's value and impact at scale.

  • DesignOps 101

    The practice of Design Operations focuses on processes and measures that support designers in creating consistent, quality designs.