Articles

Articles and Videos

• Research Repositories 101

  August 21, 2024Aug 21, 2024 | 3 minutemin video

  A research repository is a central place where user research is stored. The tool used, how contributions are made, and how research is stored can impact its adoption.

  

• Why Research Repositories Fail and How to Get Them Right

  July 26, 2024Jul 26, 2024 | Article: 10 minutemins to read

  Create a successful repository by choosing the right tool, formulating a plan, having an owner, and being willing to iterate.

• Research Repositories 101

  July 5, 2024Jul 5, 2024 | Article: 6 minutemins to read

  Research repositories organize user research in a central place, making research-related documentation easy to access and consume.

• Synthetic Users: If, When, and How to Use AI-Generated “Research”

  June 21, 2024Jun 21, 2024 | Article: 13 minutemins to read

  Synthetic users are fake users generated by AI. While there may be a few use cases for them, user research needs real users.

• The Wizard of Oz Method in UX

  April 19, 2024Apr 19, 2024 | Article: 7 minutemins to read

  The Wizard of Oz is a user-research method where a user interacts with a mock interface controlled, to some degree, by a person.

• Planning Research with Generative AI

  April 5, 2024Apr 5, 2024 | Article: 6 minutemins to read

  With the proper context, prompts, and scrutiny, AI chatbots can be used to create a successful user-research plan.

• Open-Ended vs. Closed Questions in User Research

  January 26, 2024Jan 26, 2024 | Article: 5 minutemins to read

  Open-ended questions result in deeper insights. Closed questions provide clarification and detail, but no unexpected insights.

• Intranet Usability Guidelines: New Findings From 57 Intranets

  January 19, 2024Jan 19, 2024 | Article: 12 minutemins to read

  Updated intranet guidelines feature enhanced content practices by teams, refined search design to meet elevated expectations, task-oriented navigation, and standardized design elements for visual consistency.

• Deceptive Patterns in UX: How to Recognize and Avoid Them

  December 1, 2023Dec 1, 2023 | Article: 7 minutemins to read

  Deceptive patterns promote business outcomes at the user's expense. Designers should avoid deceptive patterns by carefully assessing their designs.

• User Interviews 101

  September 17, 2023Sep 17, 2023 | Article: 7 minutemins to read

  User interviews help you learn who your users are, what their experiences are like, and what they need, value, and desire.

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