Articles

Rachel Krause

Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.

@rachelkrau

Articles and Videos

  • How to Do User Research Within Constraints

    There will always be constraints that we have to work in, whether it's not having enough time or not having dedicated researchers on our UX projects. This video offers tips on how to do user research without feeling stuck.

  • Checkboxes vs. Switches in Forms

    Navigating whether to use checkboxes or switches can help make your forms easier to use. This video covers guidelines of when to use each.

  • Storyboards Help Visualize UX Ideas

    Storyboards are visual representations of UX stories, which capture attention, provide clarity, and inspire us to take action.

  • The State of UX Job Descriptions

    When it comes to hiring for UX roles, we need to adjust our future job postings to better meet our needs.