Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.
UX designers answer the question of when they prefer to use hand-drawn sketches of a user interface design vs. pixel-perfect designs generated on a computer.
"I can't draw," is a common phrase heard in ideation. But ideation happens in early stages of design and is meant to be messy. This video shows how to use basic shapes to convey UI elements.
Using paper prototypes is a great way to test a design idea and get usability feedback quickly. You can test whether a layout makes sense to users and make immediate changes if they run into issues.
Stories build empathy and make the user needs and pain points memorable to your team. Effective stories speak the language of the audience, are rooted in data, and take advantage of compelling artifacts.
Retrospectives are a dedicated time to come together, reflect, and collaboratively improve your design team’s process. In this video, we'll walk through the four components of a retrospective and how to use this meeting effectively.
Retrospectives help teams reflect on their process, identify strengths and areas to improve, and turn insights into actionable plans for better future work.
How to find a mentor, based on empirical research into mentorship in the UX field. A mentor can be a peer, supervisor, or someone in a role that you admire, inside or outside of your current workplace.
How storyboards fit within the UX design process, and the steps needed to make a successful storyboard to visualize a workflow, customer journey, or user story.
