Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.
Retrospectives help teams reflect on their process, identify strengths and areas to improve, and turn insights into actionable plans for better future work.
How to find a mentor, based on empirical research into mentorship in the UX field. A mentor can be a peer, supervisor, or someone in a role that you admire, inside or outside of your current workplace.
How storyboards fit within the UX design process, and the steps needed to make a successful storyboard to visualize a workflow, customer journey, or user story.
There will always be constraints that we have to work in, whether it's not having enough time or not having dedicated researchers on our UX projects. This video offers tips on how to do user research without feeling stuck.
