Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.
Our latest research on UX careers looks into specialization, explores unique backgrounds of practitioners entering the field, and details the skills and responsibilities needed to work in UX today.
After each sprint, the team should have a retrospective session to identify what went well or not so well. The sailboat metaphor is a nice way to structure such retrospectives.
Storytelling is a powerful technique for UX teams and for working with stakeholders, but only if you use the proper words for your audience's domain. Here are tips for building vocabulary for your stories.
Design and development projects are highly multidisciplinary with team members with a variety of skills and vocabulary use, sometimes with conflicting definitions of terms. A kickoff meeting can make sure everybody is on the proverbial same page regarding all the team members' skills and responsibilities.
User-related questions and assumptions are not tracked throughout a product’s lifecycle, causing misalignment and overconfidence. Documenting these questions and assumptions in a knowledge board differentiates them from real facts.
Anybody who's already a good UI designer and can make great screens, has a big head start to becoming a good UX designer, but more is required to excel in this expanded role.
A 7-step process to creating a case study for your portfolio: how to describe your design, the UX process that led to this specific user interface, and the business impact of the design.
The design thinking project life-cycle has 6 well-defined stages. Mapping these stages onto a typical Agile development project shows when designers should conduct which UX activities.
A portfolio highlighting your design process and past work shows others who you are as a designer. The process of creating a UX-design portfolio allows you to reflect on your skills and achievements.
