Rachel Krause is the Director of Live Training at Nielsen Norman Group. She leads the design, delivery, and continuous improvement of NN/g’s live training offerings. She has expertise in UX strategy, facilitation, storytelling, product design, and stakeholder management, and is passionate about empowering UX professionals to build skills, solve complex problems, and elevate UX maturity within their organizations.
We asked over 200 hiring managers who hire for UX jobs what they look for in candidates' portfolios. The expectations are different for people looking to be hired as designers vs. as researchers, and also different for junior vs. senior positions.
Uncover the story within extensive UX-research data by following a process of revisiting original research objectives and organizing findings into themes.
Your portfolio must play two roles when you apply for a UX job: first, persuade the hiring manager to bring you in for an interview (or even a first screening call) and then support you during the interview itself.
Our latest research on UX careers looks into specialization, explores unique backgrounds of practitioners entering the field, and details the skills and responsibilities needed to work in UX today.
After each sprint, the team should have a retrospective session to identify what went well or not so well. The sailboat metaphor is a nice way to structure such retrospectives.
Storytelling is a powerful technique for UX teams and for working with stakeholders, but only if you use the proper words for your audience's domain. Here are tips for building vocabulary for your stories.
Design and development projects are highly multidisciplinary with team members with a variety of skills and vocabulary use, sometimes with conflicting definitions of terms. A kickoff meeting can make sure everybody is on the proverbial same page regarding all the team members' skills and responsibilities.
User-related questions and assumptions are not tracked throughout a product’s lifecycle, causing misalignment and overconfidence. Documenting these questions and assumptions in a knowledge board differentiates them from real facts.
