Web Usability Articles & Videos

  • Risk of Copying Famous Companies' Designs

    If a website or company is big and famous, should you copy their design for your own site? Likely not, because good UX depends on context, and your situation could be quite different than a world-famous company's circumstances.

  • Stop Counting Clicks: The 3 Click Rule Is Nonsense

    Users want to do the least amount of work possible to get to a desired web page. However, "work" is the sum of difficulty presented by each click and not the number of clicks in itself. Here are some tips for making a path easier to navigate.

  • Website Design in High-Context Cultures like China

    The contrast between low-context and high-context cultures has substantial implications for web designs that target users in different countries. Examples from eyetracking research in China (a high-context culture) illustrate this point.

  • Marking Required Fields in Online Forms

    Do you need to mark fields as "required" in forms on your website or in apps? What if all fields are required? And what is the best way to show that a form field is required?

  • Why Didn't People Scroll? The Illusion of Completeness

    In testing, we often see users who don't scroll a web page even though there is much useful info below the fold. Often, the reason is "the illusion of completeness" which causes users to believe that they are seeing all there is.

  • Better Labels for Website Links: the 4 Ss for Encouraging Clicks

    4 guidelines for writing the link texts on websites to ensure users click the right options. Links should be Specific, Sincere, Substantial, and Succinct.

  • The 3 Response Time Limits in Interaction Design

    User interfaces must be fast, or users will give up. (In the case of websites, they'll leave if pages download too slowly.) The exact maximum response times vary by usage circumstances, and should be either 0.1, 1.0, or 10 seconds.

  • Placeholders in Form Fields Are Harmful

    Data-entry form fields on websites are crucial for ecommerce and many other applications. Fields need labels and (sometimes) instructions, but placing this text inside the field lowers usability and accessibility and should be avoided.

  • Designing Effective Carousels for Websites and Mobile Apps

    Sliding hero images that rotate through a set of promotions, news, or the like on the top of web pages are often annoying to users and are definitely error prone, unless they are designed according to usability guidelines.

  • Do People Scroll? What Information Foraging Says

    People scroll down web pages only if they have reasons to do so. Information-foraging theory explains for how long people stay on the page and why.

  • Usability Heuristic 1: Visibility of System Status

    No. 1 of the top 10 UX design heuristics is to provide visibility of system status through proper feedback, so that the user knows how commands are being interpreted and what the computer is up to at any time.

  • Why You Should Use a Grid for Designing Layouts

    Grids are a great framework to help designers quickly put together a clean, well-aligned interface, and help users to easily scan, read, and use those interfaces.

  • Designing Search Suggestions

    Useful search suggestions lead to relevant results and are visually distinct from the query text. (This is about how to design the search feature on your own website, whether it's an ecommerce site or not.)

  • The Immutable Rules of UX (Jakob Nielsen Keynote)

    Jakob Nielsen's keynote at the Las Vegas UX Conference discussed the foundational principles of user experience that are stable decade after decade.

  • 5 Tips for Effective Online Advertising

    How to include ads on websites and interactive environments without undermining the user experience.

  • Usability in the Physical World vs. on the Web

    In the real world, you can get away with causing customers a small amount of difficulty, but on a website, visitors will leave at the smallest obstacle.

  • Page Parking: Multi-Tab Obsession Common Among Millennials

    People open numerous tabs in rapid succession as a strategy to save time. The tabs serve as a memory aid.

  • The Fold Manifesto: How to Encourage Scrolling

    The page fold still matters and still applies. Even though the exact location of the fold differs between devices, it exists for every single user on every single screen.

  • Don't Be Fooled by Surface-Level Design (Jakob Nielsen)

    Look beyond surface-level qualities to assess UX value. A design that looks (or sounds) good does not mean that it is. Good websites contain engaging features that help people accomplish their goals.

  • Making Flat Design Usable

    The hazards of flat design and 5 key UX guidelines for making flat design usable.