Design Process Articles & Videos

  • The 10 Best Intranets of 2023: Trends in Design and Process

    Noteworthy highlights from Intranet Design Annual winners in 2023 include supporting the return to work and hybrid working, fostering employee growth and development, utilizing AI effectively, and minimizing the need for employees to leave the intranet to access additional tools.

  • Discovery in Agile

    Scale discovery activities in agile projects; don't skip them. Five tips for ensuring the continuation of discovery research, regardless of the length of your sprints.

  • CSD Matrix: Framework and Template for Shared Understanding

    A CSD matrix outlines and simplifies project context and understanding by categorizing information into three distinct types: certainties, suppositions, and doubts.

  • How to Use Empathy Maps

    The empathy-mapping process helps distill and categorize knowledge of the user into one place, while the artifact serves as quick, digestible way to illustrate user attitudes and behaviors.

  • 10 Best Intranets of 2023: What Makes Them Great

    Winners of the 2023 Intranet Design Annual span 5 countries and 6 industries. Average team sizes were larger this year compared to those of years past, while collaboration with external agencies played a significant role in executing successful intranet redesigns.

  • User Experience vs. Customer Experience: What’s The Difference?

    Customer experience (CX) is a term commonly used to define UX over long periods of time.

  • How and Why to Include Users in UX Workshops

    Inviting users to directly participate in UX Workshops can vastly improve the workshop output; however, the exact strategy and methods for including them vary based on the workshop type and goals.

  • Design Risks: How to Assess, Mitigate, and Manage Them

    The risk-management process enables teams to assess risks during the design process in order to reduce harm to users and to the organization. Risk mitigation involves systematically reducing the likelihood or the impact of a risk.

  • Problem Space and Solution Space Research

    Both problem-space and solution-space research are needed to design products that are useful and usable.

  • Collaborating with Product Partners: 3 Tips

    Team up with product partners more effectively by making research accessible, framing the context and value of analytics, and establishing a regular communication cadence.

  • Data vs. Findings vs. Insights: The Differences Explained

    Data refers to unanalyzed user observations, findings capture patterns among data points, and insights are the actionable opportunities based on research and business goals.

  • When to Empathy Map

    Empathy maps can be used to plan for future research studies, capture insights during current user research, and communicate research insights from research that has already been conducted.

  • Prototype Specifications: 3 Types

    Element, functionality, and content are three types of prototype specifications that help us document design details that are otherwise easily overlooked.

  • UX Research Roadmaps

    A UX research roadmap is a living artifact that prioritizes and communicates a team’s future research efforts, from early discovery-based initiatives to later-stage usability testing.

  • Impact on UX: Individual Designers vs. Systematic Methodology

    How is the quality of the final design impacted by the contribution of individual designers vs. the outcome of following systematic UX methodology?

  • UX Basics: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos to learn more about the basics of user experience.

  • 5 Tips for New Prototypers

    Are you new to prototyping? We compiled our favorite design and workflow tips to help you create effective prototypes for usability testing.

  • UX Strategy: Study Guide

    Unsure where to start? Use this collection of links to our articles and videos about UX visioning and strategy.

  • Mood Boards in UX: How and Why to Use Them

    Create mood boards to collect visual inspiration, communicate brand identity, and decide on the product's visual direction.

  • When to Use Empathy Maps: 3 Options

    Empathy maps are a powerful, flexible tool that can be used to plan for future research studies, capture insights during current user research, and communicate research insights from research that has already been conducted to others.