The practice of Research Operations (ResearchOps) focuses on processes and measures that support researchers in planning, conducting, and applying quality research at scale.
Various contexts of complexity should be considered by UX designers and researchers designing complex applications, including complexities of integration, information, intention, environment, and institution.
Product design principles (or, in short, design principles) are value statements that frame design decisions and support consistency in decision making across teams working on the same product or service.
How to design a journey-mapping workshop that leads participants through current-state assumption mapping, pain-point identification, and future-state visioning.
Before beginning any journey-mapping initiative, teams must decide between (1) a current-state or future-state map, and (2) an assumption-first or research-first approach. A hybrid approach for each decision works well for most teams.
In a survey of 557 design and UX practitioners, organizations only did 22% of recommended DesignOps efforts, did not have DesignOps-dedicated roles, and had low DesignOps maturity overall.
Human-centered design has 4 principles: understand the problem, the people, and the system, and do iterative design. But what if you don't have time to do all 4 steps?
A collaborative spreadsheet is an efficient, effective tool for virtual customer-journey mapping. Because of the format and structure it affords, almost everyone will be able to access and easily use it.
Before designing an intranet, appoint a leader, align with stakeholders, get user feedback, derive an intranet vision, create user-related artifacts, and assemble the right team.
Practitioners define DesignOps based on the value it provides for their team or organization. Most practitioners think of DesignOps as a way to standardize and optimize processes, enable and support designers, or scale design.
Our survey results reveal that many UX practitioners perform discoveries in some shape and form, although many are on the short side, lack user research and don’t involve the right people.
Discoveries are a powerful part of the UX design process, but unfortunately, many teams are not doing true discovery. Here are 5 main ways to go wrong.
